Ultimate Direction guarantees that the materials and workmanship in every product we make will stand up to the use for which it was designed. This warranty does not cover damages caused by improper care, accidents or the natural breakdown of materials over extended use and time. All defective or damaged products should be returned to us for evaluation and will be repaired or replaced at our discretion. Damages due to accident or improper care will be repaired at a reasonable rate. Products sent for repair must be cleaned prior to sending. Please keep the reservoir/bottle unless it is the part that needs to be repaired.
Have a warranty or repair question?
Please fill out the warranty form and a member of our staff will respond to you shortly or email at email@example.com
Warranty Returns for U.S. Customers
For the quickest service, please follow these instructions:
- Complete the Customer Repair Request Form, print and enclose in the box with the item(s) you wish to return. (Note: You need Adobe Acrobat Reader to view and print this form; if you don't already have it, you can download Acrobat free of charge. If you are unable to print this form, please include a handwritten letter providing us with the information requested on the form.)
- Mark the affected area(s) with a rubber band or masking tape.
- Pack cleaned items (see Cleaning Items for Repair below) in a sturdy box. Please use paper or bubble wrap as packing material. (please no packaging peanuts).
- Please mail the item(s) to the Ultimate Direction Warranty Department at:
Ultimate Direction Warranty
1510 Nelson Road
Longmont, CO 80501
Warranty Returns for Canadian Customers
Please contact ARP Canada for return assistance:
151 Superior Blvd. Units 1 & 2
Mississauga, Ontario L5T 2L1
Main Office: 1-866-349-7225 x 2762
Timing For Repairs
During peak season (Mid-May thru September) repairs may take up to 4 weeks from the time they arrive at Ultimate Direction. Send your equipment in during the autumn or winter months to avoid this delay and to be sure your product is ready before your next trip.
Ultimate Direction covers the return shipping charges (UPS GROUND ONLY) for all items covered by warranty. However, the customer is responsible for return shipping charges on any parts or items not covered under warranty.
Cleaning Items For Repair
We require that all items being sent for repair must be clean. Items deemed insufficiently clean will be returned to the customer unrepaired.
For additional information on Ultimate Direction products, please contact our Warranty Department at (800) 736-8551, from 8-4:30 p.m. MST, M-F or email at firstname.lastname@example.org